Terms of Services, Conditions & Confidentiality Policies:
Charm Torres will function within the scope of her profession. She will not replace or claim any ability to treat conditions requiring medical or qualified professional attention. She shall never purport to offer legal, medical, or financial advice outside of her scope of practice. All offerings does not replace the counselling services of mental health providers. She shall refer clients to qualified professionals as needed.
Electional Astrology cannot fully guarantee success for ventures sought out and client(s) agrees and understands and thus waive Charm Torres of any liabilities thereafter.
Any information you share are kept private and confidential and will not be shared with others without your explicit consent. Your physical files are retained and stored in a secure place. Receiving my services automatically subscribes you to my newsletter. Your contact information will never be shared to any third party.
All gifts must be redeemed within 1 year from date of purchase. Unredeemed gifts are non-refundable and non-transferable.
Full fee must be paid to secure all bookings. If this is an issue, please do not hesitate to contact me to discuss options such as cash payments, payment schedules and sliding scale needs. These options are always available for discussion.
Cancellation & Refund Policies:
Monthly Forecast Reports/Videos require full fee paid at least 1 week prior to receipt of goods. For Monthly Reports/Videos, an option to pay in full are available to prevent delay of delivery. Cancellation of the 3 & 6 month rate tier is subject to CAD$15.00 cancellation fee. Once received, reports/videos are non-refundable. *As of May 2019, this offering is not currently available.*
Live astrology readings require hours of preparation. As well, my clients are only able to book live astrology readings 48hours ahead and live tarot readings 24hours ahead. Cancellations last minute prevent other clients to book a spot you had previously scheduled and does not give me enough time to replace time lost for other work opportunities. Mutual agreement of both our time ensures that I remain available to all clients in a timely manner and honours the work that has been done prior to our appointment. However, under my discretion and in the spirit of ethical entrepreneurship, honesty and care, in the event of illness, emergencies, tragedies & environmental disasters, providing your timely correspondence prior to your appointment up to 24hours after, your scheduled appointment for live astrology and tarot readings can be rescheduled once and cancellation fees waived. Otherwise, clients are always welcome to purchase services anew.
If I am unable to make our scheduled appointment, I will offer to rebook you at your earliest convenience or will issue you 100% refund. I will also provide you with as much notice as possible.
100% of service fee minus any applicable processing fee(s) is refundable if cancelling at least 4 days prior to scheduled appointment for live astrology and tarot readings.
Cancellation 48-72 hours prior to scheduled live astrology readings can be rescheduled once and subject to a late cancellation fee equaling to 15% of service booked, otherwise fee is non-refundable. Cancellation up to 24 hours prior to scheduled live astrology readings can be rescheduled once and subject to a late cancellation fee equaling to 30% of service booked, otherwise fee is non-refundable.
Cancellation less than 24hours prior to scheduled live astrology readings, no show and lateness for more than: 15mins for a 30mins service; 30mins for a 1 hour service; and 45mins for all other services above 1 hour; forfeits the service and fees are non-refundable. Rescheduling can only be done if purchasing a service anew.
Cancellation less than 48 hours prior to scheduled live tarot readings can be rescheduled once and subject to a fee equaling to 15% of service booked, otherwise fee is non-refundable.
*Last updated May 5, 2019*