Terms of Services, Conditions & Confidentiality Policies:
Charm Torres - Astrologer will function within the scope of her profession. She will not replace or claim any ability to treat conditions requiring medical or qualified professional attention. She shall never purport to offer legal, medical, or financial advice outside of her scope of practice. All offerings does not replace the counselling services of mental health providers. She shall refer clients to qualified professionals as needed.
Any information you share are kept private and confidential and will not be shared with others without your explicit consent. Your physical files are retained and stored in a secure place. Receiving my services automatically subscribes you to my newsletter. Your contact information will never be shared to any third party.
All gifts must be redeemed within 1 year from date of purchase. Unredeemed gifts are non-refundable and non-transferable.
Full fee must be paid to secure all bookings. If this is an issue, please do not hesitate to message me to discuss options such as payment schedules and sliding scale needs.
Cancellation & Refund Policies:
Monthly Forecast Reports/Videos require full fee paid at least 1 week prior to receipt of goods. For Monthly Reports/Videos, an option to pay in full are available to prevent delay of delivery. Cancellation of the 3 & 6 month rate tier is subject to CAD$15.00 cancellation fee. Once received, reports/videos are non-refundable.
Live astrology readings require hours of preparation. As well, my clients are only able to book live astrology readings 48hours ahead and live tarot readings 24hours ahead. Cancellations last minute prevent other clients to book a spot you had previously claimed. Hence my cancellation policies.
If I am unable to make our scheduled appointment, I will offer to rebook you at your earliest convenience or will issue you 100% refund.
100% of service fee minus any applicable processing fee(s) is refundable if cancelling at least 7 days prior to scheduled appointment for live astrology and tarot readings. 50% of service fee minus any applicable processing fee(s) is refundable if cancelling 3-6 days prior to scheduled appointment for live astrology and tarot readings.
From hereon forward, under my discretion, in the event of emergencies, tragedies & environmental disasters, providing your timely correspondence prior to your appointment up to 24hours after, your scheduled appointment for live astrology and tarot readings can be rescheduled once and cancellation fees waived.
Cancellation 72 hours prior to scheduled live astrology readings can be rescheduled once and subject to a fee equaling to 25% of service booked, otherwise fee is non-refundable. Cancellation up to 24-48 hours prior to scheduled live astrology readings can be rescheduled once and subject to a fee equaling to 50% of service booked, otherwise fee is non-refundable.
Cancellation less than 24hours prior to scheduled live astrology readings, no show and lateness for more than 30mins forfeits the service and fees are non-refundable. Rescheduling can only be done if booking a service anew.
Cancellation less than 48 hours prior to scheduled live tarot readings can be rescheduled once and subject to a fee equaling to 25% of service booked, otherwise fee is non-refundable.
*Updated March 9, 2019